About me
Success belongs to those who never stop learning, unlearning, and relearning.
Professional Experience
Hi, I’m Nel — a dedicated professional with 8 years of flexible and diverse experience. I’m committed to delivering quality, accuracy, and efficiency, ensuring every task is completed to the highest standard, every time.
Throughout my career, I’ve gained hands-on experience in various industries, including:
eCommerce: Worked as a Merchandising Associate for Wayfair, handling product listings, data accuracy, and category optimization.
Healthcare: Served as a Medical Biller for eClinicalWorks, managing patient billing, insurance claims, and reimbursement tracking.
Finance: Acted as a Loan Processor for Cash Converters (Australia), processing online loan applications and ensuring compliance with lending regulations.
I bring adaptability, a strong work ethic, and a results-driven mindset to every role I take on.
To keep growing professionally, I’m currently enrolled in one of the top SEO Bootcamps in the Philippines pinoyseo.ph/sova.ph , gaining practical expertise in:
Keyword Research
SEO Website Audit
On-page & Technical SEO
Off-page SEO (Local Citations, Link Building, Google Business Profile)
SEO Reporting & Performance Analysis
Outside of work, I’m passionate about tattooing—a creative outlet where I continually challenge myself by mastering different tattoo styles, blending precision with artistry. It’s more than a hobby; it’s a personal craft that sharpens my focus, discipline, and attention to detail.
Storyline
- Digital Marketing - Search Engine Optimization
- 2025
SEO Specialist
- Data Benchmarking
- Keyword Research
- Website Audit
- On-Page SEO
- Technical SEO
- Off-Page SEO
- SEO Reporting & Analysis
- OfficePartner360, Inc. — Wayfair US & UK
- 2019-2025
Customer Service Representative | Merchandising Associate |
Subject Matter Expert | Quality Assurance
- Managed supplier product content on the Wayfair website, ensuring accuracy in descriptions, tags,
images, and documents. - Create and upload new product listings, including options for live products and wall art selections.
- Initiate supplier outreach via calls/emails to gather updated and legal-compliant product
information. - Deliver admin and priority tasks for internal point-of-contact (POC) requests.
- Trained and mentored new hires on tools, workflows, and process adherence as SME.
- Monitored team productivity and prepared weekly/monthly dashboards for QA reviews using
Excel/Google Sheets.
- PMAX Global (Philippine Branch)
- 2018-2019
Medical Billing / Data Entry
- Enter patient demographics, link diagnoses, and create medical encounters.
- Conduct insurance verifications, apply co-pays, and perform adjustments and write-offs.
- Ensure accurate daily charge entries and maintained confidential patient records.
- Forward BPO
- 2017-2018
Loans Processor (CashConverters – Australia)
- Assess online financial loan applications for accuracy and completeness.
- Verify customer data and uploaded supporting documents including expense and income reports.
- Detect potential fraudulent applications through careful review and verification.
- Education
- 2013-2016
University of Cebu – Banilad Campus
Bachelor of Science – Information Technology (Under Graduate – 2 Years Completed)
